Please read through the repair advice below before making a maintenance request.
Clogs are a relatively normal occurrence in residential properties. Fortunately, you can often resolve these issues on your own. Use the information below to get started:
If your toilet isn't flushing properly, locate a plunger. Push a plunger into the tank and create suction over the drainage hole. With the plunger in place, move the handle up and down multiple times to attempt to dislodge the clog.
Repeat this as many times as necessary to clear the pipe.
If your sink or bathtub becomes clogged, you may be able to clear the clog with a plunger or with a plastic drain cleaning tool. You can purchase one of these in your neighborhood hardware store.
Be careful not to use caustic chemicals in your drains. These could damage the system.
If you experience a power outage, your first step of action is calling the utility company. Check that you're not experiencing an outage due to bad weather, construction, or some other temporary problem. Your utility company can also confirm there are no problems with your account.
If you need to reset your circuit breaker, locate yours and make sure it's in the "ON" position.
Hot Water Access
If your property doesn't have enough hot water or you no longer have any access at all, locate your hot water heater and check the settings on the tank. Some tanks have a reset function that will allow you to restart the system. You may also be able to toggle the tank off and back on to restart the heating cycle.
After making any changes, please wait 15 to 20 minutes before testing the water temperature again.
Air Conditioning or Furnace Problems?
If your climate control isn't working properly, locate your property's central thermostat. Make sure there aren't any problems with your settings and if possible, cycle your system.
It sounds simple, but you might be surprised to learn how many people accidentally change their thermostat settings.
My maintenance issue is an emergency!
If you're in a life-threatening situation, call 911.
For other maintenance emergencies, call our offices.
If you continue to experience difficulty, please make a request in the portal now.
Log in Now
Click the button to be redirected to the tenant portal. Once inside, you can make a repair request for assistance.
If you're having any problems accessing the portal, give us a call: (904) 254-2773